Terms of Service

You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

To submit documents for review, you must create an account. You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

Reviewers do not need to register for an account. By clicking a review-invitation link and using the Service to review a document, a Reviewer agrees to be bound by these Terms and the Privacy Policy.

Paid plans are billed at the rate and on the cadence agreed at signup or as otherwise quoted. Unless otherwise stated, fees are non-refundable and exclusive of taxes. You authorize us (and our payment processor) to charge your payment method for all applicable fees.

Reviewers may use the review functionality without charge. We reserve the right to change pricing at any time on prospective notice.

If amounts owed are not paid when due, we may suspend or terminate access to the Service, in addition to other remedies available at law.

“User Content” means all documents, drawings, annotations, stamps, comments, transmittals, metadata, and other content uploaded, submitted, or generated by you (or by Reviewers acting on your invitation) through the Service. As between you and the Company, you and your organization retain all rights, title, and interest in and to your User Content.

You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, display, process, and otherwise use User Content solely to provide, secure, maintain, and improve the Service; to generate transmittals and audit trails; to enforce these Terms; and as otherwise permitted by the Privacy Policy or required by law.

You are solely responsible for your User Content and for ensuring that you have all rights, licenses, and authorizations necessary to upload it, share it with Reviewers, and have it processed through the Service. You represent and warrant that your User Content does not infringe, misappropriate, or violate any third party’s intellectual property, privacy, publicity, contractual, or other rights, and does not violate any law.

The Service, including all software, designs, logos, trademarks, documentation, and other materials, is owned by the Company or its licensors and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms.

If you submit suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation to you.

We will use commercially reasonable administrative, technical, and physical safeguards designed to protect User Content and personal information against unauthorized access, disclosure, alteration, or destruction.

You acknowledge and agree that no system, network, software, or method of data transmission or storage is, or can be made, completely secure. Despite our reasonable efforts, the Service may be subject to vulnerabilities, attacks, unauthorized access, failures, errors, bugs, or other security events that are outside our control. The Company does not guarantee and cannot guarantee the security, confidentiality, or integrity of any User Content, personal information, personally identifiable information (“PII”), or other data submitted to or processed through the Service.

To the maximum extent permitted by applicable law, you expressly assume the risk of, and the Company Parties shall not be responsible or liable for, any data breach, security incident, intrusion, unauthorized access, unauthorized disclosure, accidental disclosure, loss, alteration, destruction, exfiltration, ransomware event, phishing event, social-engineering event, account compromise, exposure of PII, exposure of User Content, or other security event affecting the Service or any data processed through it (each, a “Security Event”), regardless of whether the Security Event arises from the acts or omissions of the Company Parties, third parties (including service providers, attackers, Reviewers, other Users, or governmental actors), or any other cause. The Company Parties expressly disclaim any responsibility, liability, or obligation arising from or relating to any Security Event, including any obligation to compensate, indemnify, or hold harmless any User or third party for damages of any kind resulting from a Security Event, except to the limited extent that applicable law imposes a non-waivable duty that cannot be disclaimed by contract.

Nothing in Section 11.3 is intended to waive or limit any data-breach notification obligation that the Company is required by applicable law to perform; the Company will provide such notifications to the extent and in the manner required by law.

You are responsible for (a) safeguarding your credentials and the credentials of any personnel acting through your account; (b) the configuration choices you make in the Service (including who you invite as a Reviewer); (c) the sensitivity of the User Content you choose to upload; and (d) any compromise of your account, devices, networks, or email accounts that you, your personnel, or your Reviewers use to access the Service.

You agree not to upload, transmit, or process through the Service any data classified as “sensitive” under applicable law (including, without limitation, government-classified information, payment card data subject to PCI-DSS, protected health information subject to HIPAA, biometric identifiers, Social Security numbers, financial account credentials, or similar regulated data) unless you have entered into a separate written agreement with the Company expressly authorizing such use. The Company is not responsible or liable for any loss or exposure of sensitive data uploaded in violation of this Section.

These Terms apply from the time you first use the Service and continue until terminated.

You may terminate your account at any time by following the in-product process or contacting us. Termination does not entitle you to a refund of prepaid fees except as required by law.

We may suspend or terminate your access to the Service at any time, with or without notice, if we believe in good faith that (a) you have breached these Terms; (b) your use poses a security, legal, or reputational risk; (c) we are required to do so by law; or (d) we discontinue the Service.

Upon termination, your right to access the Service ends. Sections that by their nature should survive termination — including Sections 4 (License to Company), 7 (IP), 8 (Confidentiality), 10 (Disclaimers), 11 (Data Security), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law and Disputes), and 16 (General) — will survive.

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing any claim, you agree to attempt to resolve the dispute informally by contacting us at the address in Section 17. We will attempt to resolve the dispute informally for at least sixty (60) days before initiation of formal proceedings.

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, on an individual basis. The seat of arbitration will be Richmond, Virginia, or such other location as the parties agree. You and the Company each waive any right to a jury trial and any right to participate in a class action, class arbitration, or other representative proceeding. If the class-action waiver is found unenforceable in a particular case, the arbitration agreement will be unenforceable as to that case only, and disputes will instead be resolved in the courts identified in Section 15.4.

To the extent any dispute is not subject to arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Richmond, Virginia.

Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim accrues, or be permanently barred, except to the extent applicable law prohibits such a limitation.

These Terms, together with the Privacy Policy and any order form or written agreement between you and the Company, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous communications.

We may modify these Terms at any time by posting a revised version on the Service and updating the “Last Updated” date. Material changes will be communicated through the Service or by email. Your continued use of the Service after the effective date constitutes acceptance.

You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, financing, or sale of assets.

Failure to enforce any provision is not a waiver of our right to do so later.

If any provision of these Terms is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

The Company is not liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, internet or utility failures, governmental actions, cyberattacks, or pandemics.

Notices to you may be sent to the email address on your account or by posting in the Service. Notices to us must be sent to the address in Section 17.

Nothing in these Terms creates any agency, partnership, joint venture, employment, or fiduciary relationship between you and the Company.

You agree to comply with all applicable export-control and trade-sanctions laws in your use of the Service.